They're tools that secure the SaaS applications your business uses — Microsoft 365, Google Workspace, Salesforce, Slack and the rest. Rather than protecting your network or devices, they focus on the apps and the data inside them: checking configurations, discovering unsanctioned apps, preventing data leaks, governing third-party access, and detecting account compromise.

SSPM (SaaS Security Posture Management) checks the configuration and permissions inside your SaaS apps. CASB (Cloud Access Security Broker) sits between users and SaaS to give visibility and control over usage, data and shadow IT. CSPM does the equivalent of SSPM but for cloud infrastructure (AWS, Azure, GCP) rather than SaaS apps. They're complementary — many businesses combine SSPM and CASB for SaaS, and CSPM for their cloud platforms.

Shadow IT is SaaS that employees adopt without IT's knowledge or approval — a free file-sharing tool here, an AI app there. Each one may hold company data outside your security controls. Discovery tools surface what's actually in use so you can sanction the useful ones, block the risky ones and bring data back under control.

It's worth understanding the shared-responsibility model: providers keep the service running and protect the platform, but your data — and recovering it after accidental deletion, ransomware or a malicious insider — is generally your responsibility. Independent SaaS backup gives you a separate, recoverable copy. Whether you need it depends on your risk and retention requirements, which we can help you assess.

Yes. Your SaaS apps hold personal and business data, so the DPDP Act applies, CERT-In sets expectations around logging and incident reporting, and where that data resides can matter for residency considerations. Pricing is typically per user per month, varying with the apps covered and whether you add DLP, backup or managed services. Figures here are illustrative, and this is general guidance, not legal advice — confirm specifics with the vendor and your advisors.